Please read the following terms and conditions carefully as they govern the use of this website.

All material contained within the Wirral Women & Children’s Aid (WWACA) website (www.wwaca.org) is covered by a disclaimer.

These terms and conditions do not in any way affect your statutory rights.

WWACA is a registered charity (Registered in England No. 1106399) and a company limited by guarantee (5250366 England).

The registered office is:

392-394 Hoylake Road, Moreton, Wirral, CH46 6DF (our accountant)

Access to this website (www.wwaca.org) is subject to the following conditions:

1. Links to other websites
   This website contains links to other websites that are operated by third parties. WWACA does not accept any liability over the content of these third-party sites. The existence of these links does not constitute an endorsement of such websites, and your linking to these sites is at your own risk.
2. Content accuracy
   Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission. No advice or information, whether oral or written, obtained by you from the message boards or chat rooms on www.wwaca.org shall create any warranty not expressly made in these terms of service or imposed by law.
3. Photographs
   The photographs of children used in this site are models and do not portray actual events.
4. Registration
   Most elements of www.wwaca.org may be viewed by anyone, however, to access some services, e.g. blogs, comments and reviews, you will need to register as a member. When you register with us you are stating that you are over 18 years of age or are a minor with parental consent to use the service for which you are registering.You agree that any information you provide to us about yourself upon registration or at any other time will be true, accurate and complete, and that you will ensure that this information is kept accurate and up to date at all times.
5. Password
   When you register to use www.wwaca.org you will be asked to create a password. You must keep this password confidential and must not disclose it to or share it with anyone. You will be deemed responsible for all activities that occur under your password. If you know or suspect that someone else knows your password, you should notify us immediately.
6. Your use of www.wwaca.org
   WWACA does not necessarily endorse the views expressed by users, for example on the message boards. You alone are responsible for the content of your messages and your use of www.wwaca.org and the consequences of any such comments or posts. By using www.wwaca.org you agree to comply with the following guidelines:
   (a)wwaca.org is to be used for your personal use only and use of www.wwaca.org for commercial purposes or to obtain financial gain are strictly prohibited without our prior written consent.
   (b)www.wwaca.org may not be used to send chain letters, junk mail, “spam”, solicitations or bulk communications of any kind unless the recipient has given specific permissions to be included in such a list.
   (c) You may not post to www.wwaca.org any message or material that is unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, profane, threatening, racially or sexually or otherwise discriminatory, offensive, inaccurate, in breach of confidence or a third party’s intellectual property rights or which otherwise includes objectionable material of any kind or nature, that encourages or engages in conduct that could constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, national or international law or regulation or which has a disruptive influence on the normal flow of a message or comment. You must not impersonate any other person or entity, whether actual or fictitious.
   (d) You must not use www.wwaca.org in a way that might reasonably be expected to cause the same to be interrupted, damaged, rendered less efficient or which could in any way damage the operation of another’s computer.
   (e) WWACA reserves the right in its absolute discretion at any time to edit, alter, delete or move any material whatsoever posted to, appearing on, or distributed by www.wwaca.org and you. We also reserve the right, at our sole discretion, to terminate a user's access to the comments.
7. Donation refunds
   WWACA works hard to ensure the process of making a donation is streamlined and trouble free. However, we realise that sometimes mistakes can happen. Under charity law, charities are not permitted to refund donations, other than in specific circumstances specified by the Charities Act 2011 If a mistake has occurred or you would like to discuss your donation please contact our Business Manager at [email protected] (office hours only) or give us a call on 0151 643 9377.
   We are happy to help and we'll ask you a few questions to determine what's happened so that we can help in any way we can. We are committed to the highest standards of legal compliance and we treat all requests for refunds with the utmost importance. Your concerns are important to us and we want to reassure you that we'll update you every step of the way. Before we are able to consider your request, we will need some paperwork from you as can't proceed without it. Once we receive everything, we can then advise you on how long things will take - usually 7-10 working days     
8. Limitation of liability
   WWACA does not guarantee that access to this website will be uninterrupted, that this website will be free from viruses or that this website cannot be tampered with by third parties. This website and the information are provided on an 'as is' basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose. Use of this website and the information is entirely at the user's sole risk. In no event will WWACA be liable for any damages whatsoever arising out of or related to this website. Your sole and exclusive remedy for dissatisfaction with this website and/or information is to stop using the site and the information.
9. Modification of the Terms and Conditions
   WWACA may modify the terms of this agreement on this site. You agree to periodically review this agreement to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing this site. Your continued use of this website following such notification of any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions.
10. Product availability and age restriction

We try to ensure that all items displayed on our website are in stock and available to order. However, where items are temporarily unavailable for any reason, we will endeavour to indicate this on the website.

We try to ensure that our products match the images and descriptions on our website, although sometimes there may be slight differences in size, colour and design.

We sell or make available a range of products on this website, including products for children. However, to order items from this website, you must be at least 18 years old or under the supervision of a parent or legal guardian. We do not sell or make available products to children.

Please note that we may withdraw items from sale or supply in the event we run out of stock or for any other reason. We may do this at any time and without notice.

11. Ordering and item

Your order is only accepted by us (and a contract formed) when we send you an email notifying you that your item(s) have been dispatched. Any products on the same order which are not referenced in our dispatch e-mail do not form part of that contract.

If we cannot supply you with some or all of the items you have requested for any reason, we will contact you and explain your options. If we cannot supply you with the product or service you ordered, we will inform you of this by email and where payment has already been taken, we will refund you. We may not be able to accept your order as a result of one of the following:

the product you ordered being out of stock;

we are unable to obtain authorisation for your payment;

we have identified a pricing or product description error;

you have asked us to deliver your order to a location outside of the EU to which we do not offer delivery; or

you have attempted to use a voucher or special offer more times that is permitted, or in a fraudulent way.

If you wish to change your order at any time, please let us know as soon as possible. We will try our best to accommodate your request, but this may not always be possible. If we can’t make the change you require, or we have already sent your item(s) to you, you may consider cancelling your order (see “Cancelling your order” below).

12. Price and payment for items on sale

All prices displayed on our website are in pounds sterling. All applicable delivery charges are also displayed with each item.

We may change the price of items at any time, but the price you will be asked to pay is the price displayed on the website when you place your order.  However, while we try to ensure that the prices shown on our website are up-to-date and correct, occasionally errors do occur:

if we notice this before we have accepted your order, we will contact you to confirm whether you wish to purchase the relevant item at the correct price, or cancel your order;

if we have already accepted your order before noticing this mistake, we may still cancel your order if the error was an obvious one that you could reasonably have recognised as a mistake and you do not want to pay the correct price.

For orders placed via our website, we accept Visa, Mastercard and American Express cards. Payment providers Stripe and GoCardless process payments on our behalf. Please refer to their terms and conditions available of their respective websites. All card payments are subject to authorisation by your card issuer. However, if we do not receive your payment and you have already received the products ordered from us, you must pay for the products or return the products ordered from us in accordance with reasonable return instructions that we provide and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense.

You will own the item(s) you have ordered once we have received payment in full, but we will remain responsible for it until we have delivered it to the address you gave us when placing your order (see “Delivery” below).

13. Delivery

We deliver throughout the UK (except to offshore territories). We do not deliver to countries outside the UK.

We post items by Royal Mail 2^nd Class. Contact us if you would like to discuss alternative delivery methods. If you would like to collect your item from our shop there is no charge- choose the ‘collect in store’ option at the delivery stage.

We shall not be responsible to you for any delays in the delivery of items that are caused by events outside of our control. However, we will contact you as soon as possible to notify you of any such events, and we will try to minimise the effects of any delay. 

14. Damaged/Faulty Goods/Not as described

You have a legal right to return any item that does not match the description on our website, is not fit for its intended purpose or is not of satisfactory quality. You are entitled to a refund (as further set out in our returns and refunds page if you tell us this within 30 days of receipt of the item, or you may request a replacement item instead. In either case, if the item was purchased, you will need to return the item in question to us. 

15. Cancelling your order – this only applies to purchased items

You are entitled to cancel any order you have made on our website, email or telephone for any reason (including if you simply change your mind) up to and including 14 days after the day on which you receive your purchase unless your item: 

is made to your specification or clearly personalised;

is likely to deteriorate or expire rapidly (such as items of food or flowers);

becomes inseparably mixed with other goods after they are delivered to you;

is sealed for health protection and/or hygiene reasons and the seal is broken after the item is delivered to you; or

is a sealed audio or video recording (such as a CD and DVD) where the seal is broken after the item is delivered to you;

If you cancel your order before we dispatch it, we will refund all sums you have paid to us for that order (including the delivery costs paid by you, up to the amount charged for the least expensive kind of delivery service we offer) no later than 14 days after the day of you telling us you want to cancel.

 If you wish to cancel your order once you have received it, you should send the items back to us as soon as possible, and in any event not later than 14 days after the day on which you tell us you want to cancel your order. You will be responsible for the costs of returning the items to us. 

We will then refund you the purchase price. 

This will be paid within 14 days after the day we receive the item back from you or you providing evidence that you returned the item to us (if earlier). We will make reimbursement using the same method as you used for your initial transaction, unless you have expressly agreed otherwise. 

Please note that we may make a deduction if the value of the item has been reduced as a result of your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the item, and later discover you have handled it in an unacceptable way, you will be required to pay us an appropriate. 

16. Communication

With your consent, we will contact you to let you know about products, offers and discounts from time to time.

All personal data held by us or on our behalf is held in accordance with our Privacy Policy.