We want to provide the best possible service to our clients, other organisations and the public. If we fall short of the standards you expect from us, then we’d like to hear from you so we can put things right.

We like to learn from experience, so equally if we have delivered good service let us know and we’ll keep doing it!

Contact us

You can provide your feedback by contacting us on the details below:

Call: 0151 643 9377- Monday to Friday 9:30 to 5pm

Email: [email protected]- This inbox is checked during office hours only

Alternatively, you can write to us at the following address:

PO Box 14


CH41 6PX

Or complete our compliments and complaints form

  • We will record your complaint and seek to take immediate action if possible.
  • If we can’t resolve your concern straight away, then we will acknowledge your complaint in writing within 2 working days.
  • We will investigate your concerns and respond in writing within 14 working days.
  • If we are unable to resolve your complaint in this time, we will escalate the complaint to our Head of Service for further investigation & respond in 28 days.

If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.

Our full complaints procedure is available here